:root{--navy:#102e37;--deep:#0b252d;--ink:#173940;--muted:#6e8388;--line:#dce8e7;--paper:#f4f8f8;--white:#fff;--gold:#d6b274;--teal:#237d77;--green:#288b68;--blue:#4c7fb7;--red:#c26366;--shadow:0 12px 32px rgba(17,53,59,.06);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink)}
*{box-sizing:border-box}body{margin:0;background:radial-gradient(circle at 80% 0,#e8f3f1 0,transparent 32rem),var(--paper);font-size:16px;line-height:1.45}.skip{position:fixed;z-index:99;top:-100px;left:12px;background:#fff;padding:12px}.skip:focus{top:12px}.portal{min-height:100vh;display:grid;grid-template-columns:270px minmax(0,1fr)}
.sidebar{background:linear-gradient(165deg,var(--navy),var(--deep) 78%);color:#dce7e7;padding:28px 18px 19px;display:flex;flex-direction:column;min-height:100vh;position:sticky;top:0;height:100vh;box-shadow:12px 0 35px rgba(11,37,45,.06)}.portal-brand{color:#fff;text-decoration:none;display:flex;align-items:center;gap:12px;padding:6px 11px 36px;font-family:Georgia,serif;font-size:21px;line-height:1.05}.portal-brand small{display:block;margin-top:5px;font:10px Inter,Arial,sans-serif;color:#9cb4b8;letter-spacing:1.5px;text-transform:uppercase}.brand-orbit{border:1px solid #dec18caa;width:34px;height:34px;border-radius:50%;display:grid;place-items:center;color:var(--gold);font-size:16px;box-shadow:inset 0 0 0 5px #ffffff08}.side-nav{display:grid;gap:5px}.side-nav p{font-size:10px;text-transform:uppercase;letter-spacing:1.6px;color:#78949a;margin:0 11px 11px}.side-nav a{color:#c5d2d4;text-decoration:none;padding:12px;border-radius:9px;display:flex;gap:13px;align-items:center;font-size:14px;font-weight:500;transition:background .18s,color .18s,transform .18s}.side-nav a i{font-style:normal;color:#87a2a7;width:18px;text-align:center;font-size:17px}.side-nav a:hover{background:#ffffff0d;color:#fff;transform:translateX(2px)}.side-nav a.active{background:linear-gradient(90deg,#ffffff1b,#ffffff0b);color:#fff;box-shadow:inset 2px 0 0 var(--gold)}.side-nav a.active i{color:var(--gold)}.practice-chip{margin-top:auto;padding:17px 10px 5px;border-top:1px solid #ffffff1a;display:flex;align-items:center;gap:10px}.avatar,.profile{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,#e2c88f,#bd9353);color:#173840;font-weight:800;font-size:12px;box-shadow:0 3px 8px #00000018}.practice-chip strong,.practice-chip small{display:block;font-size:12px;line-height:1.45}.practice-chip strong{color:#f3f7f7}.practice-chip small{color:#91aaae}.more{margin-left:auto;background:0;border:0;color:#aabcc0;cursor:pointer;font-size:16px;letter-spacing:1px}
.workspace{min-width:0;padding:0 42px 54px;max-width:1680px;width:100%;margin:0 auto}.topbar{min-height:112px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);gap:18px}.crumb,.topbar h1{margin:0}.crumb{font-size:12px;color:var(--muted);font-weight:500;margin-bottom:5px!important}.topbar h1{font:400 30px Georgia,"Times New Roman",serif;letter-spacing:-.65px;color:#17363e}.top-actions{display:flex;align-items:center;gap:17px;font-size:12px;color:var(--muted)}.demo-pill{background:#fff4da;color:#806021;border:1px solid #f2dfb6;border-radius:999px;padding:6px 10px;font-weight:700}.live{display:flex;align-items:center;gap:7px;font-weight:500}.live b{width:8px;height:8px;border-radius:50%;background:#39a778;box-shadow:0 0 0 4px #39a77819}.profile{border:0;cursor:pointer}.menu{display:none}.page-intro{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:32px 0 23px}.page-intro p{color:var(--muted);margin:0;font-size:15px}.range{background:#e6eeee;border:1px solid #dae5e4;border-radius:9px;padding:3px;display:flex;box-shadow:0 2px 6px #183f4710}.range button,.filters select,.filters input,.complete,.outline{font:inherit;border:0;background:transparent;font-size:13px}.range button{padding:7px 12px;border-radius:6px;cursor:pointer;color:#5f7278}.range button.selected{background:#fff;color:var(--ink);box-shadow:0 2px 6px #102a3020;font-weight:700}
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px}.metric,.panel{background:rgba(255,255,255,.92);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow)}.metric{padding:19px;min-height:129px;border-top-width:3px;position:relative;overflow:hidden}.metric:after{content:"";position:absolute;right:-20px;bottom:-28px;width:80px;height:80px;border-radius:50%;background:#e7f4f1;opacity:.75}.metric p{margin:0 0 13px;font-size:12px;color:var(--muted);font-weight:600;position:relative;z-index:1}.metric strong{display:block;font-size:29px;line-height:1.05;letter-spacing:-1.2px;position:relative;z-index:1}.metric span{display:block;font-size:11px;color:#829398;margin-top:11px;position:relative;z-index:1}.metric.calls{border-top-color:#3e8d83}.metric.min{border-top-color:#5891c4}.metric.booked{border-top-color:#3a9b6b}.metric.rescheduled{border-top-color:#a784c4}.metric.cancelled,.metric.failed{border-top-color:#c86d6d}.metric.transferred{border-top-color:#d0a75f}.metric.messages{border-top-color:#7490a0}.grid-two{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-top:19px}.panel{padding:23px;min-width:0}.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:19px}.panel h2{font:400 20px Georgia,"Times New Roman",serif;margin:0 0 5px;letter-spacing:-.25px}.panel-head p,.panel>p.muted{font-size:12px;color:var(--muted);margin:0}.panel-head>b{font-size:13px;color:#45626a;background:#eff5f4;padding:5px 8px;border-radius:6px}
.bar-chart{height:198px;display:flex;align-items:flex-end;justify-content:space-between;gap:11px;border-bottom:1px solid var(--line);padding:22px 5px 0;background:repeating-linear-gradient(to bottom,transparent 0,transparent 48px,#eef3f3 49px,#eef3f3 50px)}.bar-unit{height:100%;flex:1;display:flex;align-items:center;flex-direction:column;justify-content:flex-end;gap:8px;min-width:20px}.bar{width:100%;max-width:34px;background:linear-gradient(180deg,#4a9b91,#237d77);border-radius:5px 5px 1px 1px;position:relative;transition:height .3s;box-shadow:0 4px 9px #237d7720}.bar.booking{background:linear-gradient(180deg,#5eb58a,#29966c)}.bar.duration{background:linear-gradient(180deg,#7ba8d0,#547eaf)}.bar span{position:absolute;top:-19px;width:100%;font-size:10px;text-align:center;color:#60777d;font-weight:600}.bar-unit small{font-size:10px;color:#829196;white-space:nowrap}.outcomes{display:grid;gap:15px;margin-top:28px}.outcomes div{display:grid;grid-template-columns:10px 1fr auto;align-items:center;gap:9px;font-size:13px}.outcomes b{font-size:15px}.dot{width:8px;height:8px;border-radius:50%;display:block}.green{background:var(--green)}.blue{background:var(--blue)}.gold{background:var(--gold)}.red{background:var(--red)}
.recent{margin-top:19px}.button-link,.quiet-link,.back{color:#236b69;text-decoration:none;font-size:13px;font-weight:700}.button-link span,.quiet-link span{margin-left:5px}.table-wrap{overflow-x:auto;margin-inline:-5px}table{border-collapse:separate;border-spacing:0;width:100%;min-width:900px;font-size:12px}th{text-align:left;text-transform:uppercase;letter-spacing:.8px;color:#789095;font-size:10px;font-weight:700;padding:0 11px 12px;white-space:nowrap}td{padding:14px 11px;border-top:1px solid var(--line);vertical-align:middle;color:#4d6268}tbody tr{transition:background .15s}tbody tr:hover td{background:#f6faf9}td strong,td small{display:block}td strong{color:var(--ink);font-size:12px}td small{font-size:11px;color:#829398;margin-top:2px}.badge{display:inline-flex;align-items:center;white-space:nowrap;padding:4px 8px;border-radius:999px;font-size:10px;font-weight:700;background:#eef2f2;color:#50646a}.badge.appointment-booked,.badge.booked,.badge.confirmed,.badge.completed,.badge.new-booking{background:#e5f4ec;color:#207451}.badge.rescheduled,.badge.reschedule{background:#eee8f8;color:#735ba0}.badge.cancelled,.badge.cancellation{background:#faebeb;color:#a95757}.badge.transferred,.badge.urgent-transfer{background:#fff1da;color:#926829}.badge.message,.badge.message-taken,.badge.new{background:#e8f0f7;color:#487499}.badge.failed-incomplete,.badge.needs-follow-up{background:#f5e8e8;color:#a05252}.filters{display:flex;gap:9px}.filters select,.filters input{background:#fff;border:1px solid var(--line);border-radius:8px;padding:9px 10px;color:var(--ink);box-shadow:0 1px 2px #163b4210}.filters input{width:190px}
.back{display:inline-block;margin-top:28px}.detail-head{display:flex;justify-content:space-between;align-items:flex-end;margin:20px 0}.detail-head h2{font:400 31px Georgia,"Times New Roman",serif;margin:5px 0}.detail-head p{margin:0;color:var(--muted);font-size:14px}.detail-head .label{font-size:11px;text-transform:uppercase;letter-spacing:1px}.detail-head p span{margin:0 7px}.outline{border:1px solid var(--line);border-radius:8px;padding:10px 13px;color:#829398;cursor:not-allowed;background:#fff}.detail-grid{display:grid;grid-template-columns:minmax(260px,.78fr) minmax(400px,1.22fr);gap:18px}.summary>p{font-size:14px;color:#52666b;line-height:1.6}.summary dl{margin:24px 0 0}.summary dl div{border-top:1px solid var(--line);padding:12px 0;display:grid;grid-template-columns:1fr 1.3fr;gap:10px;font-size:12px}.summary dt{color:#798c91}.summary dd{margin:0;color:var(--ink);font-weight:600}.summary .wide{grid-template-columns:1fr}.summary .wide dd{font-weight:400;line-height:1.55}code{font-size:11px;background:#f0f3f3;padding:3px 5px;border-radius:3px}.line{display:flex;gap:11px;margin:17px 0}.line>span{flex:0 0 28px;height:28px;border-radius:50%;display:grid;place-items:center;background:#dcefea;color:#246f66;font-size:10px;font-weight:800}.line.caller>span{background:#eef0f8;color:#526a9e}.line.system>span{background:#eee;color:#777}.line p{margin:0;font-size:13px;line-height:1.55;color:#50646a}.line p b{display:block;font-size:11px;color:#243b42;margin-bottom:2px}.complete,.save{background:#e5f4ec;border-radius:7px;color:#23704f;padding:7px 9px;cursor:pointer;font-weight:700;font-size:11px;border:0}.completed{font-size:11px;color:#6d8187}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.settings-grid .ai-settings{grid-column:1/-1}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;margin-top:19px}.form-grid label{font-size:12px;font-weight:700;color:#52676d}.form-grid input{margin-top:6px;width:100%;border:1px solid var(--line);padding:10px;border-radius:7px;font:13px inherit;color:var(--ink);background:#fbfcfc}.save{background:linear-gradient(135deg,#1a565a,#103a43);color:#fff;padding:10px 15px;font-size:13px;box-shadow:0 5px 12px #123c4324}.ai-settings>p{font-size:13px;color:var(--muted);margin:5px 0 15px}.toggle-row{display:flex;align-items:center;justify-content:space-between;padding:13px 0;border-top:1px solid var(--line);position:relative}.toggle-row span b,.toggle-row span small{display:block}.toggle-row span b{font-size:13px}.toggle-row span small{font-size:11px;color:var(--muted);margin-top:2px}.toggle{opacity:0;position:absolute;right:0}.toggle-row i{width:39px;height:22px;border-radius:999px;background:#c9d3d4;position:relative;transition:.2s}.toggle-row i:after{content:'';position:absolute;width:16px;height:16px;top:3px;left:3px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 3px #0002}.toggle:checked+i{background:#328b7d}.toggle:checked+i:after{transform:translateX(17px)}.usage-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.big-number{font-size:52px;font-weight:800;letter-spacing:-2px;margin:22px 0 8px}.big-number span{font-size:13px;font-weight:400;letter-spacing:0;color:var(--muted)}
@media(max-width:1100px){.workspace{padding-inline:25px}.metrics{grid-template-columns:repeat(3,1fr)}}@media(max-width:800px){.portal{display:block}.sidebar{position:fixed;z-index:10;width:270px;transform:translateX(-101%);transition:transform .2s;box-shadow:8px 0 30px #10242c30}.sidebar.open{transform:none}.workspace{padding:0 18px 36px}.topbar{min-height:82px}.menu{display:grid;place-items:center;border:0;background:transparent;font-size:22px;padding:5px}.topbar h1{font-size:24px}.live{display:none}.metrics{grid-template-columns:repeat(2,1fr)}.grid-two,.detail-grid,.settings-grid{grid-template-columns:1fr}.settings-grid .ai-settings{grid-column:auto}.detail-head{align-items:flex-start;gap:15px;flex-direction:column}.form-grid{grid-template-columns:1fr}.usage-metrics{grid-template-columns:1fr}.page-intro{align-items:flex-start;flex-direction:column}.range{max-width:100%;overflow:auto}.filters{width:100%;flex-wrap:wrap}.filters input{flex:1;min-width:190px}}@media(max-width:470px){.top-actions .demo-pill{display:none}.metrics{gap:10px}.metric{padding:14px;min-height:110px}.metric strong{font-size:24px}.panel{padding:17px}.panel h2{font-size:19px}.bar-chart{height:155px;gap:5px}.bar-unit small{font-size:9px}.detail-head h2{font-size:27px}}